Article 1 – Definitions
Article 2 – Identity of the entrepreneur
Article 3 – Change of conditions
Article 4 – The offer
Article 5 – Returns
Article 6 – Conformity and warranty
Article 7 – Delivery and implementation
Article 8 – Right to cancel order
Article 9 – Complaints
Article 10 – Liability
Article 1 – Definitions
Cooling-off period: the period where the consumer can make use of his right of withdrawal;
Consumer: the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;
Day: calendar day;
Duration transaction: a distance agreement with regard to a series of products and / or services, the delivery and / or purchase obligation of which is spread over time;
Sustainable data carrier: any means that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored information;
Right of withdrawal: the possibility for the consumer to cancel the distance agreement within the cooling-off period;
Entrepreneur: the natural or legal person who offers products and / or services to consumers at a distance;
Distance agreement: an agreement whereby in the context of a system for the distance selling of products and / or services organized by the entrepreneur, until the conclusion of the agreement, use is made exclusively of one or more techniques for distance communication;
Technology for distance communication: means that can be used to conclude an agreement, without the consumer and trader being in the same place at the same time.
Article 2 – Identity of the entrepreneur
SY11 Events webshop is part of SY11 LTD. You can reach us via:
Address: 75, Vladaiska street 1606 Sofia, Bulgaria
Telephone number: 00 39 349 499 8605
Email address: [email protected]
Article 3 – Change of conditions
SY11 Events reserves the right to change these terms and conditions and the content of its website without informing the customer personally and without the latter being able to claim reimbursement. The consumer will have to check for himself whether any changes have been made to the general terms and conditions of SY11 Events.
Article 4 – The offer
All products offered by SY11 Events are described as fully as possible and in good faith. All products are 100% authentic and are sent in original packaging.
Article 5 – Returns
If the product is damaged, you can contact SY11 Events and we will come up with a suitable solution.
Article 6 – Conformity and warranty
The entrepreneur guarantees that the products and / or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and the legal provisions existing on the date of the conclusion of the agreement and / or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
Article 7 – Delivery and implementation
The entrepreneur charges shipping costs when delivering the order. The amount depends on the destination country.
The entrepreneur will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.
The place of delivery is the address that the consumer has made known to the company. To prevent problems regarding delivery (incorrectly entered addresses, no persons present at shipping address, etc.), a buyer must enter the address details correctly. With incorrect or incorrectly entered address details, SY11 Events is not liable for the delayed delivery time of the order.
Article 8 – Right to cancel order
We, SY11 Events, explicitly reserve the right to cancel an order without being responsible for costs and damage in the following situations:
– We have not received any payment through our payment provider;
– The product is no longer in stock;
Article 9 – Complaints
If the consumer has had such an unpleasant experience with our customer service, we offer you the option to email a complaint to [email protected] with the title: Complaint (order number). We discuss these complaints internally and provide feedback within 10 working days. SY11 Events always tries to offer an appropriate solution.
Article 10 – Liability
SY11 Events is only liable if clear negligence and carelessness can be referred to in the handling of its customers.
Although the utmost care has been taken in compiling the content of this online store, SY11 Events excludes any liability for inaccuracies, incompleteness and any consequences of acting on the basis of information available on or via this site.
With inspection and preparation of these general terms and conditions, all rights and obligations of the buyer (consumer) and SY11 Events. False sellers (entrepreneurs) are included and are obliged to fulfill these obligations and to respect rights. Hereby we hope for a reliable and long-term relationship, to meet your needs for our products.
All legal relationships between the contractor (entrepreneurs) and the client (consumer) are governed by Bulgarian law. All disputes, insofar as they fall within the competence of the district court, will in the first instance be settled by the competent court instead of the contractor (entrepreneur).
WEBSITE TERMS OF USE
www.sy11events.com
- This website is operated and controlled by SY11 Ltd. In Bulgaria and any holding companies, subsidiaries or related entities, all of which are referred to as sy11events, we, us or our. Your access to this website is subject to these Terms and Conditions, the Statement on Privacy and Cookie Policy, notices, disclaimers and any other terms and conditions or other statements issued or authorized by us that are contained on the website. By using the Website you agree to be bound to the Terms.
- Terms and Conditions of Use
2.1 Please read the Terms carefully. We reserve the right to amend the Terms from time to time without notice and at our discretion. It is your responsibility periodically to review this page for updates to the Terms, which shall come into effect once posted. Your continued use of the Website will be deemed acceptance of Terms.
2.2 We are a company incorporated in Bulgaria, and the Terms and Conditions are governed by and subject to the laws of the Republic of Bulgaria.
2.3 If you do not agree to the Terms, you must not use or access the Website.
- Use of our contact details
3.1 The publication on our website of any person`s contact does not constitute implied or express consent by us or the person to receive unsolicited commercial electronic messages or SPAM.
- Limitations on Use
4.1 You may not copy, modify, reproduce, republish, distribute, display, or transmit for commercial, non – profit or public purposes all of any portion of the website or the user content without our prior written permission.
- Access and Security
5.1 We do not warrant that you will have continuous access to the Website or that your access or use will be error – free.
5.2 We will not be liable in the event that the Website is unavailable to you for any reason – for example due to computer downtime attributable to malfunctions, upgrades, server problems, or interruption in telecommunication supplies.
- Intellectual Property Right
6.1 SY 11 Ltd is the owner and/or authorized user of all trademarks, service, marks, design, marks, patent, copyrights, database rights and all other intellectual property appearing on or contained within the Website, unless otherwise indicated. All information, text, material, graphics, software and advertisements on the Website are the copyright of SY 11 Ltd. It`s suppliers and licensors unless expressly indicated otherwise by SY 11 Ltd.
- Confidentiality and Privacy and Cookies
7.1 In the course of your use of the Website, you may be asked to provide personal information to us. We also collect information via the use of Cookies.
- Severability of Provisions
8.1 If any provision of the Terms is unlawful, void or unenforceable, then that provision shall be deemed severable from the remaining provisions and shall not affect their validity and enforceability.
- Termination
9.1 The Terms are effective until terminated by SY 11 Ltd.
9.2 In the event of termination, you are no longer authorized to access the Website, but all restrictions imposed on you and the disclaimers and limitations of liability set out in the Terms will survive termination.
9.3 Such termination shall not affect any legal right that may have accrued to SY 11 Ltd against you up to the date of termination.
9.4 SY 11 Ltd may also remove the Website as a whole or any sections or features of the Website at any time.
